Refunds and Cancellations

The purpose of this policy is to provide transparency in the application and administration of fees and charges including refunds and cancellations at Priority Learning and Development.

This policy provides for appropriate handling of client payments and to facilitate refunds and /or transfers in the case of cancellation by either party.  The refund process will provide clients with the options to reschedule training or to disengage from training in such a way that a negative impact may be negated or reduced, depending upon the notification time frame.  The refund process reflects the commitment by Priority Learning and Development to hold places as booked by clients and the amount of administrative resources consumed at the various stages.

It is recognized that extenuating circumstances do sometimes apply and we are more than happy to discuss these.

Where Priority Learning and Development is unable to provide training services, as agreed, all course fees will be refunded to clients.

Fee for Service – customized workshops

Priority Learning and Development is primarily engaged by enterprise clients in obtaining in-house, private, and customized training on behalf of employees.  All terms and conditions associated with training, including refunds or cancellations, are negotiated within a purchase order or though contractual arrangements.

Fee for Service – public workshops

Priority Learning and Development also offers training services for individuals, outside of a corporate contract.

The following terms and conditions associated with training are listed on the course registration form to be completed and signed by each student in an in-person public workshop. In the case of online, public workshops, these terms and conditions are outlined in the online training materials website registration (Virtual Data Room).  By creating an online account to obtain learning materials, each student acknowledges they have read and comply with these terms and conditions.  Students who do not accept the terms and conditions are not able to attend our workshops:

• Payment is required 14 days prior to the workshop date.
• In the event of cancellation, the following penalties apply:
  • Cancellation with notice 14 or more business days prior to scheduled workshop – No penalty.
  • Cancellation with notices less than 14 days – 100% of workshop fee.
  • Non-Attendance the day of the workshop – 100% of workshop fee.
• In the event of request to transfer to an equivalent course, the following penalties apply:
  • Request to transfer with notice of 14 or more business days prior to the scheduled workshop. – no penalty.
  • All subsequent transfer requests with notice of 14 or more business days prior to scheduled workshop – administrative fee of 15%.
  • Request for transfer with notice less than 14 days prior to scheduled workshop – 100% of workshop fee.
• Substitute of participants is not accepted within 7 days of scheduled workshop.
• If a coaching session is cancelled within 2 business days of the appointment or the student does not attend at the arranged time, the coaching session is considered redeemed. If the student then wishes to reschedule the coaching session to another date, this will incur a charge of $150+applicable tax.

General Rules

• The term “client” in this policy refers to the person or entity responsible for paying workshop fees. The term “student” in this policy refers to the individual undertaking the training.  In some instances, the client and the student will be the same individual.
• Issues concerning fees, refunds, re-scheduling, or cancellations are to be handled at the first available opportunity.
• All communications concerning fees, refunds, re-scheduling, or cancellations are to be made in writing and directed to the Regional Managing Director, via office@priorityatl.com
• Refund requests will be processed within three weeks from date of receipt.
• All requests for refund will be processed on an individual basis, considering impact on any follow-up training or coaching, if applicable.
• All refunds are recorded by Priority Learning and Development

Details concerning the scope of Priority Learning and Development’s Refund and Cancellation Policy are to be clearly disseminated to prospective clients prior to contractual arrangement being made.  This dissemination includes service agreements, course registration forms, and company website.